Returns & refunds

Effective October 6, 2026.

60-day returns

You can return unused items in their original condition within 60 days of delivery. Email furlight.help@gmail.com with your order number to start a return, and we'll send you the return address. Please don't send items back without contacting us first; returns go to a different address from where orders ship.

Fit problems

If something doesn't fit and you followed the product's fit guide, email us first. For suction cups, straps and similar parts we usually send a free replacement part. If that doesn't fix it, we'll refund you, often without asking you to ship it back.

Damaged, defective or wrong items

Email us within 30 days of delivery with a photo. We'll replace the item or refund you, including shipping. You won't need to return it.

Return shipping

For change-of-mind returns, you pay return shipping. For our mistakes or defects, we do.

Refunds

Approved refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to show it.

Kits

You can return part of a kit. We refund that item's share of the kit price.

Exceptions

For hygiene reasons, we can't accept change-of-mind returns of lick mats that have been used.