Frequently asked questions

Soon. We're finishing supplier checks and testing samples so the specs on every page are measured, not guessed. Join the list on any product page and we'll email you when orders open.

Orders are processed in 1–3 business days, then typically take 7–14 business days to arrive in the contiguous US. Each product page shows its delivery window. For holiday gifts, order by December 1.

We work with fulfillment partners. Most items ship from their international warehouses, and some from US warehouses. Your tracking email shows which.

Shipping is free on US orders over $35.00. Below that it's a flat $4.95.

60 days on unused items. If a perch, mat or hammock doesn't fit and you followed the fit guide, contact us first. We'll often send a replacement part or refund you without a return.

Yes. Multi-buy savings (10% on 2, 15% on 3+) and kit savings are calculated from our everyday prices. We don't use fake 'was' prices or countdown timers.

Not yet. We ship to the 50 US states. Delivery to Alaska, Hawaii and PO boxes may take longer.

Checkout runs on Stripe. We never see or store your card number.

Email us within 12 hours of ordering and we'll do our best. After an order is sent to our fulfillment partner, we can't change it, but you can still return it.